Privacy Policy

Introduction

At ‘‘Samagra Associates’’, we value your trust and respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website, mobile application, and related services in India.

Information We Collect

We may collect the following categories of information

Personal Information: Name, contact details, billing/shipping address, email ID, phone number.

Payment Information: Credit/debit card details, UPI, net banking (processed securely via payment gateways).

Transactional Data: Purchase history, order details, returns, refunds.

Technical Data: IP address, device information, browser type, cookies, and usage patterns.

Optional Data: Reviews, feedback, preferences, wish lists.

Purpose of Collection

We use your information for

Processing orders, payments, and deliveries.

Providing customer support and resolving disputes.

Personalizing shopping experience and recommending products.

Sending promotional offers, newsletters, and updates (with consent).

Ensuring compliance with applicable laws and fraud prevention.

Legal Basis

We process your data under

Consent: For marketing communications and optional services.

Contractual necessity: To fulfil orders and provide services.

Legal obligations: To comply with Indian laws, taxation, and regulatory requirements.

Legitimate interests: Improving services, preventing fraud, and enhancing security.

Data Sharing

We may share your information with

Service providers: Logistics partners, payment gateways, IT support.

Regulatory authorities: When required by law or court orders.

Business partners: For offers, loyalty programs (with consent). We do not sell your personal data to third parties.

Data Retention

We retain personal data only as long as necessary

Transaction records: As per tax and legal requirements.

Account information: Until you delete your account or withdraw consent.

Marketing data: Until you opt out.

Security Measures

We implement reasonable security practices, including

Encryption of sensitive data.

Secure payment gateways (PCI-DSS compliant).

Regular audits and monitoring.

Restricted access to personal data.

Your Rights

Under Indian law, you have the right to

Access and review your personal data.

Correct inaccuracies.

Withdraw consent for marketing.

Request deletion of data (subject to legal obligations).

Lodge complaints with the Data Protection Board of India under the DPDP Act.

Cookies & Tracking

We use cookies and similar technologies to

Improve website functionality.

Analyse user behaviour.

Deliver personalized recommendations. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors without parental consent.

Advertising

Third-Party Advertisers and Links to Other Websites: ’Samagra Associates’ Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party

advertising at ‘Samagra Associates’ , including interest-based ads, please read our Interest-Based Ads notice. To adjust your advertising preferences, please visit Your Ads Privacy Choices.

Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant ‘Samagra Associates’ ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective ‘Samagra Associates’ ads. Some ad companies also use this information to serve you relevant ads from other advertisers..

Updates to Policy

We may update this Privacy Policy periodically. Changes will be notified via email or platform announcements.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy,

email: support.samagrasuvidha@gmail.com

Call us at: +91-9653313195